By placing an order via vatrerpower.de, You agree to the terms and conditions below. We establish these policies to ensure that you are fully informed about our refund and return methods and procedures. These policies apply to the country ( United States ).
A. 30-day return policy
We have a 30-day return policy. You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags, and in the original packaging. You will also need your receipt or proof of purchase.
B. Return process
To initiate a return, you can contact us at vatrer-de @vatrerpower.com . If your return is accepted, we will provide you with a return label to ship the product back to our offices, along with instructions on how and where to send your package. Inspection may take approximately 1-7 business days. Afterward, you will receive a new product. Once we receive the product, we will issue a full refund. If items are returned without prior notice to us, the return will not be accepted.
C. Return method
You can send your return to us: By post
D. Damaged and incorrect products or problems
- Damage and problems (defective products)
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can assess and resolve the issue. Returns for our defective products are completely free of charge. This means your shipping costs will be refunded. EUR 0.00 and the restocking fee is EUR 0.00.
- For your responsibility (customer remorse)
Please check your order upon receipt and contact us immediately if the item you purchased by mistake is no longer required or if it is the wrong product, so we can evaluate and resolve the issue. For your regret products, you will be required to pay a certain amount for return shipping. You will be responsible for the actual return shipping costs. The restocking fee is EUR 0.00.
E. Exchange
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item. If you need to exchange an item, please contact us at vatrer-de @vatrerpower.com .
Q. How do you get your return label?
- Defective product -
Download and print
- Customer remorse -
Customer responsibility
G. Refunds
We'll notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If your refund is approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at vatrer-de@vatrerpower.com .
