This policy applies to orders from Germany & EU countries This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. Shipping costs
Free shipping on all orders.
B. Shipping, processing and order deadlines
In general, shipments take 2 - 9 working days (Monday to Friday) to arrive.
The deadline for accepting orders is 10:00 PM China Standard Time ( Shanghai ).
The processing time for orders is 1 - 2 working days (Monday to Friday).
C. Delivery conditions
We use standard shipping to deliver the product.
D. Order acceptance and pricing
Please note that there are cases where an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any time. You may be asked to provide additional verification or information, including but not limited to your telephone number and address, before accepting the order. To prevent credit or debit card fraud, we reserve the right to obtain validation of your payment details and verify the personal information you have provided to us before making the product available. This verification may take the form of identity, residential address, or bank account verification. We reserve the right to immediately cancel any order where we suspect a risk of fraudulent use of credit or debit cards. We are committed to providing our users with the most accurate pricing information on the Site. However, errors may still occur, such as the price of an item not being displayed correctly on the Site. Therefore, we reserve the right to refuse or cancel any order. In the event that an item is incorrectly priced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We reserve the right to refuse or cancel any such order, whether or not the order has been confirmed and your credit card charged.
E. What happens after I place an order?
After your order has been placed, you will receive a confirmation email from us with your order number and order receipt. Please check your spam folder for the confirmation email if you don't find it in your inbox.
If you do not receive a confirmation email, please send an email to vatrer-de@vatrerpower.com . Please indicate "Order confirmation not received" in the subject line and someone from our team will contact you.
Q. How can I check the status of my order?
Simply track your order using the tracking number we'll send you via email. If you haven't received a tracking number after 7 business days, please send an email to vatrer-de@vatrerpower.com . and we will help you from there.
G. Change of address
Once the goods are in transit, we cannot change the delivery address. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at vatrer-de@vatrerpower.com .
H. Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped. If an order has already been shipped, please refer to our refund policy.
I. Packages damaged during transport
If you discover that a package has been damaged during transit, please refuse the package from the courier if possible and contact our customer service. If the package was delivered in your absence, please contact customer service for further instructions.
